🔹 1. Returns
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect upon delivery.
- The return request is made within 7 days of receiving the order.
- The product is unused, unopened, and in its original packaging.
To initiate a return, please contact our support team at [your email address] or [phone number] with your order details and photos of the damaged/defective product.
🔹 2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged:
- Opened or used wellness and personal-care products
- Food, supplements, or herbal items once unsealed
- Discounted or sale items
🔹 3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days to your original payment method.
Please note:
- Shipping charges are non-refundable.
- If your order was paid via COD, refund will be made via bank transfer.
🔹 4. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company or bank; it may take time before your refund is officially posted.
- If you’ve done all this and still have not received your refund, please contact us at [gaziyasubhani@gamil.com]
🔹 5. Order Cancellation
Orders can be cancelled within 24 hours of placing them.
Once shipped, cancellation is not possible. Please contact our support team immediately if you wish to cancel.
🔹 6. Exchange Policy
We only replace items if they are defective or damaged.
To request an exchange, email us at [gaziyasubhani@gamil.com] with a photo and order number.
🔹 7. Contact Us
If you have any questions about our Refund or Return Policy, feel free to contact us:
📧 Email: [gaziyasubhani@gmail.com]
🌐 Website: [sunrisedisp.com]
📞 Phone: [8126062284]